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Helpline

Jesuit Social Services An initiative of Jesuit Social Services

Helpline

Accessibility

On this page:

Website accessibility

This website has been designed and developed to ensure that: 

  • it works across the majority of commonly used web browsers 
  • all Australians, including people with disability or technical limitations, can access the information on the Stop It Now! Australia website 
  • it aligns with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 
Screen readers

The site is built to work directly with these tools such as NonVisual Desktop Access (NVDA), JAWS and VoiceOver through semantic HTML and labelled elements.

Heading hierarchy and structure

This site is built with heading hierarchy and structure that works with screen reading tools to help people navigate around the site.

Text resizing / zoom

This site supports all three standard methods of resizing text without breaking layouts: browser zoom, operating system text scaling and user-defined browser font sizes.

Keyboard navigation

This site has been built so that all primary navigation, interactive elements and forms are usable via keyboard alone, with visible focus states and a logical tab order.

Motion and animation preferences

The site respects user system settings for reduced motion. When enabled, animations and transitions are minimised or removed, supporting users with motion sensitivity or cognitive fatigue without requiring additional controls.

Cursor size, reading rulers, and assistive tools

This site is configured to allow functionality of larger cursors, reading rulers, or focus guides.

I need an interpreter or translator. Can I access your service?

Yes. If you need an interpreter or translator, you can still contact the Stop It Now! Australia helpline.

To arrange an interpreter:

  • Call Stop It Now! Australia on 1800 01 1800.
  • Ask the practitioner for an interpreter and specify which language you need.
  • The practitioner will make the arrangements.

How does it work?

If you need an interpreter, the Stop It Now! Australia practitioner can arrange this during your call. The interpreter will join the call as a third person to support communication between you and the practitioner. When you call:

  • You speak to the Stop It Now! Australia practitioner.
  • The interpreter will tell them what you said in English.
  • The Stop It Now! Australia practitioner will respond in English.
  • The interpreter will tell you what the Stop It Now! Australia practitioner said, in your language.
  • The interpreter will stay on the phone with you for the entire call.

You can remain anonymous, neither the interpreter nor the practitioner will have access to your phone number. You do not need to provide your name or identifying details to use the service and in order to remain anonymous it is important that you do not disclose any identifying information (e.g. name). Interpreters are also bound by anonymity and will not share your information unless legally obligated to do so.

At the start of the call we will explore the anonymity policy and offer you the chance to ask any questions.

“Our service is anonymous and you do not have to identify yourself or anybody else during your call. We will not ask your name and in order to remain anonymous, it is important that you do not provide any identifiable information to us. However, we may be obligated to report information you do provide to relevant agencies if we believe that child abuse has occurred or is likely to occur. This includes online offending behaviours.”

The Stop It Now! Australia service will also be available to access via a live chat function soon which includes translation functions.

Translation of website content

The Stop It Now! Australia website has a built-in translation feature. This is available in the top menu of the website. Languages available using this feature currently include:

  • Arabic
  • Chinese (Simplified and Traditional)
  • Korean
  • Oromo
  • Persian
  • Somali
  • Spanish
  • Tibetan
  • Tigrinya
  • Turkish
  • Vietnamese

If you require an additional language that is not listed here, you can use the built-in translation feature in Google Chrome or contact the Stop It Now! team to request the language be added to the site.